Welcome to INDODAX platform directly operated by PT. Indodax Nasional Indonesia (“INDODAX”). INDODAX is committed to be responsible based on laws and regulations on privacy applicable in Indonesia (“Privacy Law”) and is fully committed to respect privacy rights and issues of all Members / Verified Members registered in our platform.
Personal Information obtained and collected by INDODAX
Personal Information is any form of Information whether or not recorded in material form, and based on such information, the identity of a person can be directly seen or identified and reasonably known and can be directly ensured by an organization or entity which collects such information, or when combined with other information, which can directly or indirectly identify a person, and which can or may be accessed by an authorized Party in case any issue arises.
While Member / Verified Member is using INDODAX Services, INDODAX may collect Personal Information of Member / Verified Member, including but not limited to the following:
Identity data, such as name, gender, profile picture, and date of birth;
Contact data, such as delivery, electronic mail address, and phone number;
Account data, such as bank account and payment details;
Transaction data, such as details of order or purchase of crypto asset or history of transactions performed by Member / Verified Member while using INDODAX platform;
Technical data, such as Internet Protocol (IP) address, login data, type and version of browser, settings of time and location cone, type and version of browser plug-in, operating system and platform, identity of device and device-related matters while using INDODAX platform;
Profile data, such as username and password, purchase, order or preference intention, and response to reply and survey;
Usage data, such as information on how Member / Verified Member uses INDODAX platform, products, and Services;
Location data, namely the method used by Member / Verified Member while taking and sharing location with INDODAX in the form of picture or video and uploading them to INDODAX platform;
Biometric data, namely sound file when Member / Verified Member uses the feature of face or other body part and sound or others which become the feature of device by uploading it to the platform;
Marketing and correspondence data, namely matters related to preferences of Member / Verified Member in receiving marketing materials from INDODAX and third parties and communication preferences of Member / Verified Member.
Member / Verified Member agrees not to submit any information which is inaccurate or misleading, and Member / Verified Member agrees to inform about the inaccuracy or change of such information. INDODAX has the right of discretion to require further documentation to perform verification of information submitted by Member / Verified Member.
Use of Data by the platform and ability of INDODAX to receive personal data of Member / Verified Member in the situations as follows:
When Member / Verified Member makes account in INDODAX platform or updates INDODAX account, including therein username, e-mail address, phone number, password, address, etc.;
When Member / Verified Member uses a feature or function available on INDODAX platform;
When Member / Verified Member registers for a service of INDODAX platform or purchases a crypto asset product available on INDODAX platform;
When Member / Verified Member records and uploads a user-generated content to INDODAX platform;
When Member / Verified Member uses the chatting function on INDODAX platform;
When Member / Verified Member participates in a competition, promotion, or survey;
When Member / Verified Member participates in an activity or campaign on INDODAX platform;
When Member / Verified Member logs into their account or interacts with INDODAX through external service or application;
When Member / Verified Member interacts with us off-line, including when Member / Verified Member interacts with outsourced employees of INDODAX off-line.
Use of Data
INDODAX may use all or some data obtained and collected from Member / Verified Member as referred to in the previous section for matters as follows:
To identifying and register Member / Verified Member as user and to administer, verify, deactivate, or manage account of Member / Verified Member;
To facilitate or enable any verification which we consider necessary before INDODAX provides services to Member / Verified Member or before we register Member / Verified Member as user, including the Know Your Customer process;
To enable INDODAX to provide, process, and facilitate, orders and payment transactions;
To facilitate Member / Verified Member Service in implementing instruction of Member / Verified Member, dealing with or responding to any question raised by (or supposedly raised by) Member / Verified Member and/or on behalf of Member / Verified Member.
To communicate with Member / Verified Member and send information in connection with the use of platform, including but not limited to information about any update as well as support which may be required from time to time to ensure continuity of INDODAX Services;
To inform Member / Verified Member about any update to INDODAX platform or update to services provided;
To monitor and analyze activity, behavior, and demographic data, including habits and responsiveness of INDODAX to various services available on the platform;
To send Member / Verified Member direct or targeted marketing communication, advertising, promotion, survey, and special offer or promotion;
To use information obtained from Member / Verified Member for the purpose of research, analysis, development, and testing of product in order to improve safety and security of services on the Website, as well as for developing new feature and product;
To perform monitoring or investigation of suspicious transactions or transactions indicated of containing the element of fraud or violation against the Terms and Conditions or the applicable legal provisions, as well as to take the necessary actions as follow-up of the result of monitoring or investigation of such transactions;
In certain situations, INDODAX may need to use or disclose User’s data for the purpose of law enforcement or for the fulfillment of requirements of the applicable laws and regulations, including in the event of any dispute or legal proceeding between Member / Verified Member and INDODAX;
Any other purpose which INDODAX will inform Member / Verified Member when obtaining approval from Member / Verified Member is collectively referred to as ( “Purpose” );
Due to Purpose, INDODAX will / may collect, use, disclose, or process personal data of Member / Verified Member depending on the situation encountered, and it is possible that such purpose is not state above. However, INDODAX will inform Member / Verified Member about such other purpose of that kind when obtaining approval from Member / Verified Member, except for data processing which applies without approval from Member / Verified Member permitted by the Privacy Law.
Disclosure of Personal Data of Member / Verified Member
INDODAX guarantees that there is no sale, leakage, transfer, distribution, or lending of personal data of Member / Verified Member to other party, without permission from Member / Verified Member, except in the event of occurrence of the following matters or events:
When there is requirement for disclosure of data of Member / Verified Member to other party assisting INDODAX in providing services on INDODAX platform and processing any form of activities of Member / Verified Member on INDODAX platform, including but not limited to transaction process, payment verification, etc.;
INDODAX may provide and make available relevant data or information to INDODAX business partner in accordance with rules of approval from Member / Verified Member to use business partner’s services, which are included in the application, website, or other platform which integrates API or its services, or business partner with whom INDODAX has cooperated to deliver forms of promotional services, contest, or other dedicated matters;
Other matters required by INDODAX such as banking, payment, and other services with Member / Verified Member, in this case including settlement of obstacles and other matters;
INDODAX may provide relevant information to vendor, consultant, marketing partner, research firm, or similar service providers;
INDODAX may share information of Member / Verified Member to its subsidiaries and affiliates to help in maximizing or providing services as well as data processing for and on behalf of INDODAX;
INDODAX discloses data of Member / Verified Member in an effort of complying with and fulfilling legal obligations and/or based on valid request from Similar Law Enforcement Agencies and Apparatus.
Storage and Deletion of Information
Personal Information of Member / Verified Member will only be stored as long as necessary for fulfilling the purpose of its collection, or as long as such storage is required or allowed by the applicable laws and regulations. INDODAX will stop storing Personal Information, or delete the purpose of linking such Personal Information to you as an individual, as soon as it is considered that the purpose of collection of such Personal Information does not require storing Personal Information anymore and the storage is not necessary anymore for business or legal purposes.
INDODAX will store and process Information as long as the account of Member / Verified Member is active.
Cookies are small data storage in a computer or other device when Member / Verified Member browses and/or visits INDODAX.
Cookies are identifier transferred to computer or mobile device of Member / Verified Member which enables us to identify the computer or device of Member / Verified Member and informs INDODAX about how and when Services or Platform is used or visited, by how many persons, and to trace activities on the INDODAX Platform. INDODAX may link information cookies to personal data. Cookies are also linked to information on transactions of Member / Verified Member and Cookies are also used to deliver specific content in accordance with the interests of Member / Verified Member and to monitor the use of INDODAX Services.
INDODAX uses Google Analytics (“Feature”), in which data obtained from the use of such Feature include IP address of Member / Verified Member, type of device of Member / Verified Member, etc. (“Data”). Such data are used by INDODAX for the development of platform and Content of INDODAX as well as advertisement. Member / Verified Member may choose to be inaccessible by Feature by means of downloading Google Analytics Opt-Out Add-on on web browser of Member / Verified Member.
Personal Data Protection of Member / Verified Member
INDODAX applies various safety measures and strives to ensure Personal Data of Member / Verified Member in INDODAX system. Personal data of Member / Verified Member are kept behind a secure network and only accessible by a small number of employees having special access right to the system. Nevertheless, the absence of absolute guarantee or security is unavoidable.
Information on children
Disclaimer of Security and Third Party Website
INDODAX DOES NOT GUARANTEE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THE MEMBER / VERIFIED MEMBER SUBMITS ON A THIRD PARTY WEBSITE. INDODAX has indeed implemented a variety of security measures to maintain the safety of personal data of Member / Verified Member with or under the control of INDODAX. Personal data of Member / Verified Member are kept behind a secure network and only accessible by a limited number of persons having special access right to the system, who are obligated to keep the confidentiality of such personal data. In the event that the Member / Verified Member places an order or accesses personal data, INDODAX offers the use of secure server. All personal data or sensitive information submitted by Member / Verified Member are encrypted into our database and can only be accessed as stated above;
Therefore, INDODAX is not responsible or accountable for content, security settings (or the absence of security settings), and activities of these linked websites. These linked websites are only for the convenience of Member / Verified Member, and therefore Member / Verified Member accesses them at the Member / Verified Member’s own risk. Nevertheless, INDODAX strives to protect the integrity of INDODAX Platform and links placed on each website, and therefore, INDODAX welcomes any feedback on these linked websites (including, but not limited to, in the event that certain link is not functioning).
Questions, Issues, or Complaints
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